How to Fix Windows Store Not Downloading Apps?
Struggling to download apps from the Windows Store can be frustrating, but fear not – we have the solutions you need to get things back on track!
A variety of factors, from slow internet connections to outdated Windows versions, could be causing this issue.
In this article, we’ll explore the common reasons why Windows Store may not be downloading apps and provide step-by-step instructions on how to fix them.
If you’re tired of seeing that loading screen, keep reading to learn how to troubleshoot and resolve this pesky problem.
Key Takeaways:
What Causes Windows Store Not Downloading Apps?
Issues with downloading apps from the Microsoft Store on Windows 10 can arise due to various factors such as network connectivity problems, corrupted cache files, outdated Windows versions, low storage space, or interference from antivirus/firewall.
Network connectivity problems can lead to interrupted downloads, causing apps to fail to download or install properly. This issue commonly occurs when the internet connection is unstable or when the device is switching between different networks. For example, if a user is downloading a large app while on a weak Wi-Fi signal, it may result in a failed download due to frequent disconnects.
- Corrupted cache files can also hinder the download process. When cache files associated with the Microsoft Store become corrupted, it can prevent apps from downloading correctly. Users may encounter error messages such as ‘Download failed’ or ‘Error 0x80073CF9’ in such cases.
- Outdated Windows versions may lack the necessary system updates required for seamless app downloads. This can create compatibility issues between the Microsoft Store and the operating system, leading to download failures or app installation errors.
- Low storage space on the device can restrict the download of new apps, especially if the app size exceeds the available storage capacity. In such instances, users may see notifications indicating insufficient storage or encounter errors like ‘Not enough disk space’ during the download process.
- Interference from antivirus/firewall programs can block the Microsoft Store from accessing the internet or performing necessary tasks for app downloads. Security software settings that overly restrict network connections may prevent apps from downloading or installing correctly, resulting in error messages related to blocked connections.
Slow Internet Connection
One common reason for Windows Store apps not downloading is a slow internet connection, which can hinder the transfer of data required for app downloads.
When the internet connection is slow, the download speed of apps significantly decreases, leading to prolonged waiting times and potential download failures. This occurs because the app data packets take longer to reach your device, causing interruptions in the download process.
- To troubleshoot this issue, check if other devices on the same network are experiencing slow speeds, as it could indicate a broader network problem. Restarting your router or modem can sometimes resolve temporary network issues.
- Network congestion during peak hours can also impact download speeds. Try downloading apps at off-peak times to see if it improves performance.
Corrupted Windows Store Cache
Corrupted cache files in the Windows Store can prevent apps from downloading properly, leading to errors and download failures.
When cache files become corrupted, the Windows Store may encounter issues fetching the necessary data to install apps, resulting in frustrating error messages during the download process. To resolve this, clearing the cache is a recommended troubleshooting step. By doing so, the store can refresh its data storage, allowing for smooth app downloads and installations without interruptions caused by cache corruption.
Outdated Windows Version
Using an outdated version of Windows 10 may hinder app downloads from the Microsoft Store due to compatibility issues and missing updates.
Regularly updating Windows 10 is vital to ensure a seamless experience when downloading apps from the Microsoft Store. Updates not only enhance compatibility but also patch security vulnerabilities, enhance performance, and introduce new features.
To update your system, you can access Settings, choose Update & Security, then click on Windows Update. Here, you can check for any pending updates and install them. It’s recommended to enable automatic updates to ensure your system is always up-to-date.
Low Storage Space
Insufficient storage space on your device can prevent new app downloads from the Microsoft Store, as apps require free space to install and function properly.
Low storage space is a common issue that can significantly impact the smooth operation of your Windows 10 device. When the available storage is minimal, it impedes the ability to download new applications, update existing ones, and even affects the performance of the operating system itself. Managing your storage efficiently is crucial to maintaining the optimal functionality of your device.
One important strategy to combat storage issues is to regularly check and delete unnecessary files, such as temporary and cache data, to free up space. Utilizing the Disk Cleanup tool in Windows 10 can help identify and remove redundant files, system cache, and temporary files that are consuming valuable storage capacity.
Antivirus or Firewall Blocking Downloads
Antivirus software or firewall settings that block Microsoft Store downloads can create obstacles in accessing or downloading apps from the store.
This can happen when the antivirus mistakenly identifies the download process as a potential threat and intervenes to protect the system. Similarly, firewall settings, if too strict, can prevent the necessary communication between your device and the Store’s servers, leading to download failures.
To troubleshoot these issues, you should first check your antivirus software’s settings. Disable any strict blocking or scanning features that might be hindering the download process. Ensure that the firewall settings allow for incoming and outgoing connections for the Microsoft Store app.
How to Fix Windows Store Not Downloading Apps?
Resolving issues with the Windows Store not downloading apps involves troubleshooting steps such as checking the internet connection, clearing cache, updating Windows, managing storage, and adjusting antivirus/firewall settings.
When troubleshooting Windows Store download problems, it’s crucial to begin with verifying the network connection; a stable internet connection is essential for app downloads. If the connection is stable, the next step involves clearing the cache, which can often resolve temporary download issues. Updating Windows ensures that you have the latest software patches, potentially fixing underlying problems. Managing storage space is also important; insufficient storage can prevent new app downloads.
Adjusting antivirus/firewall settings may be necessary if these security measures are blocking the download process. Keep in mind that improper settings can hinder app access, so ensure that the antivirus software or firewall is not overly restrictive.
Check Internet Connection
Verifying the stability of your internet connection is crucial to troubleshoot and fix Microsoft Store download issues, as a reliable connection is necessary for app downloads and updates to complete successfully.
One of the initial steps in checking your internet connection is to ensure that your modem and router are powered on and functioning properly. Performing a speed test using online tools like Ookla can help determine the upload and download speeds you’re getting. Slow speeds can indicate a problem in your network setup.
Another useful method is to restart your networking devices, including the modem, router, and any network switches. These devices may encounter glitches or overheating issues causing connection interruptions.
Inspect the physical network connections to ensure cables are securely plugged in. A loose connection can lead to intermittent loss of signal strength.
Clear Windows Store Cache
Clearing the cache of the Windows Store can often resolve download problems, as accumulated cache data may interfere with app installations or updates.
In Windows 10, clearing the cache of the Windows Store involves a few simple steps. Open the ‘Run’ dialog box by pressing Windows key + R. Next, type ‘wsreset.exe’ and press Enter. This command initiates the clearing process of the Windows Store cache.
Alternatively, you can also clear the cache manually by navigating to ‘C:\\Users\\
Update Windows Version
Ensuring that your Windows 10 version is up to date is essential for resolving Microsoft Store download issues, as updates often include bug fixes and improvements that address app installation problems.
Updating Windows 10 not only enhances the overall performance and security of your system but also ensures compatibility with the latest software and applications. By staying current with updates, you can benefit from new features, performance enhancements, and enhanced security measures that help protect your personal data.
- To update your Windows 10, you can navigate to the Settings menu.
- Select ‘Update & Security’.
- Click on ‘Windows Update’ to check for available updates.
You can use PowerShell commands like ‘Get-WindowsUpdate’ to view and install updates manually, ensuring that your system is always optimized and protected.
Free Up Storage Space
Creating more space on your device by deleting unnecessary files or apps can help in addressing Microsoft Store download issues caused by low storage space constraints.
One effective way to manage storage space is by regularly conducting a disk cleanup to remove temporary files, cache, and recycle bin contents. Utilizing storage management tools like WinDirStat or TreeSize can provide insights into which files are taking up the most space, enabling you to make informed decisions about what to delete. Consider moving data to an external hard drive or cloud storage to free up internal storage space.
Temporarily Disable Antivirus or Firewall
Temporarily turning off antivirus software or firewall settings can help diagnose and fix Microsoft Store download problems that are caused by security restrictions or software conflicts.
Disabling the antivirus software involves accessing the software’s main interface, navigating to the settings or preferences section, and finding the option to turn off real-time protection or disable the firewall temporarily. This step varies depending on the antivirus program in use, so it’s advisable to refer to the software’s documentation or online resources for specific instructions.
It’s important to note that antivirus software and firewalls provide crucial protection against malware, viruses, and other online threats. By temporarily turning them off, your system becomes vulnerable to potential security risks, such as unauthorized access and malware attacks. Therefore, it’s recommended to re-enable these security settings immediately after resolving the Microsoft Store download issues.
Before disabling any antivirus software or firewall settings, ensure that you’re aware of the potential risks involved and take necessary precautions, such as disconnecting from the internet during the troubleshooting process to minimize security vulnerabilities.
What to Do If the Issue Persists?
If the problem of Windows Store apps not downloading persists despite troubleshooting, additional steps such as reinstalling the Windows Store app, resetting the store cache, or contacting Microsoft Support may be necessary.
Reinstalling the Windows Store app can be a more drastic measure but often resolves deeper software corruption issues. Before proceeding with this step, ensure that you have backed up any important app data, as reinstalling may result in data loss.
Additionally, resetting the store cache is a common troubleshooting step that can clear out temporary files and resolve download issues.
If even after these advanced troubleshoots the problem remains unresolved, it is advisable to seek help from Microsoft Support for a more in-depth investigation and solution.
Reset Windows Store
Resetting the Windows Store can be an effective solution when standard troubleshooting methods fail to resolve app download issues, as it restores the app to its default state and settings.
When you reset the Windows Store, any temporary glitch or bug that might be hindering the app downloads is usually eliminated. This process helps to clear out any corrupted cache files or misconfigured settings that could be causing the issue.
It’s important to note that resetting the Windows Store also means that any customization or preferences you’ve made will be reset to the default state. It essentially brings the Store back to its original configurations, similar to when you first installed it. Therefore, make sure to back up any important data or settings before proceeding with the reset.
Reinstall Windows Store
Reinstalling the Windows Store app may be necessary to address persistent download problems or errors, as it replaces the existing installation with a fresh copy of the app.
When experiencing difficulties such as the Windows Store app not launching, constantly crashing, or facing issues with app installations and updates, reinstalling the app can help resolve these issues.
To start the reinstallation process, you can use PowerShell commands to uninstall and then reinstall the Windows Store. This ensures a clean installation, eliminating any corrupted files or settings that might be causing the problems.
Contact Microsoft Support
Reaching out to Microsoft Support can be beneficial if Windows Store download issues persist, as they can provide specialized assistance tailored to your account, device, or app-related problems.
When you contact Microsoft Support for help, ensure you have some crucial information ready, such as your device details, Windows version, error messages encountered, and any recent changes made to your system. This data aids the support team in swiftly diagnosing and resolving your technical woes.
Be prepared to provide your Microsoft account details, including your email address or phone number associated with the account. This verification step is vital to confirm your identity and ensure the security of your account during troubleshooting.
Frequently Asked Questions
1. How can I fix Windows Store not downloading apps?
One solution is to reset the Windows Store cache. To do this, open the Run command by pressing the Windows key + R, then type “WSReset.exe” and hit Enter. This will clear the cache and potentially fix the issue.
2. What should I do if resetting the Windows Store cache did not work?
Another solution is to check for updates in the Microsoft Store app. Sometimes, not having the latest updates can cause downloading issues. To do this, open the Microsoft Store app, click on the three dots in the top right corner, and select “Downloads and updates.” Then click on “Get Updates” to check for any available updates.
3. Why are my downloads getting stuck in the Windows Store?
This could be due to a poor internet connection or a glitch in the Windows Store app. Try restarting your internet router and then try to download the app again. If the problem persists, try resetting the Windows Store app as mentioned in the first FAQ.
4. Can I change the default installation location for Windows Store apps?
Yes, you can change the default installation location for Windows Store apps. To do this, open the Settings app, go to “System,” then click on “Storage” on the left side. Under the “More storage settings” section, click on “Change where new content is saved.” From here, you can choose a different drive to install your apps on.
5. How can I troubleshoot an app that is not downloading from the Windows Store?
First, make sure your device meets the system requirements for the app you are trying to download. If it does, try running the Windows Store Apps troubleshooter. To do this, go to Settings > Update & Security > Troubleshoot > Windows Store Apps and click “Run the troubleshooter.”
6. Can I reinstall the Windows Store app if necessary?
Yes, you can reinstall the Windows Store app if needed. To do this, open the Run command by pressing the Windows key + R, then type “PowerShell” and hit Enter. In the PowerShell window, type “Get-AppxPackage -allusers *WindowsStore* | Remove-AppxPackage” and press Enter. This will uninstall the Windows Store app. To reinstall it, open the Microsoft Store app and search for “Microsoft Store.” Click on the app and click “Install.”